A giant stone face at The Bayon temple in Angkor Thom, Cambodia

Tireless dedication energizes you to accomplish
more today than yesterday.

We work hard to build a long-lasting relationship with you to help you reach your goals so you can enjoy your achievements. Strong values and committed associates, you can expect us to be here for you – providing expert advice combined with resources to meet a lifetime’s worth of evolving financial needs. It’s all part of our promise to treat you like family.

Mission Statement

Deliver profitable growth through our employees by creating an atmosphere of optimism, teamwork, creativity and resourcefulness that results in superior customer service in an ethical manner.

Our Core Values

  • We deliver on our promises we make to our customers and each other.
  • We have a sense of urgency to deliver an exceptional customer experience through whatever delivery channel the customer wishes to use.
  • Our staff is empowered to identify a need, make a decision and take action to deliver extraordinary service.
  • We value and reward our employees through innovative recognition programs creating an atmosphere of camaraderie and enthusiasm.
  • We work to achieve a process of continuous improvement in everything we do.
  • We believe in the importance of family and the communities we serve.
  • We believe in the dignity of all people and the strength of teams

Through our community involvement efforts, Citizen Credit Bank provides meaningful support to organizations that help to make our communities we live and work in stronger and better for all of our citizens. Click here to learn more about our corporate culture of giving back to our communites. 

 

 

 We are a proud recipient of the Jacksonville Business Journals’ 2017 Best Places to Work award. 

 

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Our priorities and guiding values are simple. WE BELIEVE IN:

  • Acting with ethics and integrity in all we do.
  • The importance of focusing on our customers, and hold ourselves accountable for our interactions.
  • The dignity of all people and the strength of teams.
  • The importance of family and community.

Our story translates into service, security and sustainability that you won't find anywhere else. When you work with us, feel confident knowing that you have a trustworthy financial partner who is truly invested in your success - today, tomorrow and for the future.

Citizen Credit Bank was established in October 2004 and is headquartered in Jacksonville, Florida. We provide the highest level of banking sophistication, coupled with customer-focused banking talent and backed by the experience of some of the best bankers in the business for 20 years. That means you’ll enjoy a unique combination of innovative thinking and extraordinary customer service from a team that knows how to make things happen.
 

 With Citizen Credit Bank, you get personalized service, which is hard to get with larger institutions these days. They listen to your needs and respond with timely solutions, and they make time to come out and sit with us face-to-face and work through details. 

Will Montoya
Principal owner and founder of Montoya & Associates

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